Our main goal is to provide impeccable customer service, with customer satisfaction being our priority. Please do not hesitate to contact us if you have any questions. Our dedicated customer service team is always on hand to answer your questions.

If you want to return the item, please contact support@momycharm.com.

How to contact us?

1.You can contact us by email, our email is support@momycharm.com. The email will be processed within 24 hours.

2.Live chat

If you have any questions before purchasing, please contact our customer service. Our customer service will reply you within 12 to 24 hours.

Service time: Monday-Friday: 09: 00-17: 00


If you want to cooperate with us, you can contact us through the following.

Send an email to contact us, we will get back to you within 24 hours. Or you can contact our online customer service directly.

Why haven't I received your response?

Once we receive your email, our customer service will respond to you within 24 hours (except weekends and public holidays in China). If you have not received a response, please check the following information:

1.Please check if the email is in spam or in the trash.

2.Please check if the system email is allowed to be received.

3.Please check if the email was sent successfully. If the email is sent successfully, you can see the record in your account. You can also view our responses in the history.

Email: support@momycharm.com

Telephone: +86-13362911263

Business location: No. 109, Jinqu Road, Wucheng District, Jinhua City, Zhejiang Province, China

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